FAQ – Frequently asked questions

We deliver worldwide. You can find more information about this on the page Shipping methods.

For tracking purposes, you can view your last order in your customer account under My Account. Here you will find all the shipping information and you can be redirected to our selected shipping company. You can find out the exact delivery time with your assigned tracking number.

All products returned within 14 days of purchase in unopened and original condition can be refunded by us. If you wish to return an item purchased online, we ask that you use our merchandise return form.

All refunds will be made through the original method of payment.

Returns from Germany:
We offer a service for returns. For this service we charge 6,90 € including 19% VAT. The return shipping costs will be charged for returns within Germany and automatically deducted from your purchase. Register your return here and receive your return shipping label.

International returns:
For a deviating return shipment, whereby the sender address is outside of Germany, the buyer assumes the costs of the return shipment. Please use our return goods form to register your return. Then you will receive all the necessary information about returning your order.

To ensure that your package reaches you safely, a signature is required for all deliveries.

If an item is damaged during shipping, we will offer you a free replacement or refund. Any details depend on your order – please contact us with your order details.

Orders placed on the aesthevore website can be shipped to all countries. Here you can find our shipping costs.

No, we do not charge tax on orders shipped outside the EU. This means that the German VAT of 19% is excluded from all prices in the checkout.

Depending on the destination country and the order amount, local duties and taxes may apply. These depend on the regulations of your country and are not included in our prices, nor are we responsible for the costs.

We recommend that you check with the relevant authorities in your country about possible additional costs before ordering.

To ensure we serve all our customers consistently well, we offer the option to choose marble veining between specific designs on selected products before shipping.

All our marble and metal products are skillfully crafted to ensure high quality and natural beauty, with each marble piece being unique due to its inherent characteristics.

You have the option of requesting bespoke marble tables, where you can select the veining of the top before it is made in the size and design of your choice. Please contact us by email for this.

At the current time, we do not offer additional gift wrapping to be booked. Be sure, our Signature Aesthevore packaging will convince you to give yourself a treat or to be able to give your loved one a gift directly.

Please contact us if you wish to cancel or change your order. Although we cannot guarantee this, we will gladly try to process all orders that have not yet been processed.

All prices on this website are inclusive of VAT. (Except for orders outside the EU – see International shipping)

Order tracking with customer account: For order tracking you can view your last order in your customer account under My Account. Here you will find all the shipping information and you can be redirected to our selected shipping company. You can find out the exact delivery time with your assigned tracking number.

Track your order without an account: For order tracking, you can view your latest order through our Order and Shipment Status from your e-Mail Order confirmation.

• American Express
• Apple Pay
• Google Pay
• Klarna
• Maestro
• Mastercard
• PayPal
• Shop pay
• UnionPay
• Visa

The security of our customers’ personal and credit card information is of the utmost importance to aesthevore. For this reason, we continuously invest in the further development of robust safety systems.

Our website is encrypted with Secure Sockets Layer (SSL) certificates, which create a secure transaction area where you can enter your payment information. A small padlock in the address bar assures you that you have entered a protected area.

We also have firewall systems in place and run daily scans to ensure that any intrusion attempts are quickly identified.

You can redeem aesthevore coupon through aesthevore.com. The voucher cannot be refunded or transferred to another recipient. A payout is also excluded.

You can check the balance of your gift card at checkout.

Vouchers can be redeemed in full or in part in our online store. Any outstanding amount will be notified by email after the order is placed.

Our issued gift cards or gift cards have no expiration date.

No, you can also shop as a guest.

However, we recommend you to open an account as it comes with several benefits.
With an aesthevore account you can save your details and shipping address, view previous orders, update your customer information and receive information about new products.

You don't need to create a password at our shop. We will send you a one-time-password for your login.

If you would like to request the deletion of your account, please contact us so that we can help you.

Our newsletter includes current information about our products and our service offering.

If you are a subscriber and would like to edit your preferences or unsubscribe, you can do so directly in an email you receive from us. To do so, click Unsubscribe from Newsletter or edit your account details.

If you have registered in our customer database, your data will be treated according to our privacy policy.

You can sign up to receive our marketing communications at the bottom of our website.