If you do not have a customer account, fill out our return form below. Please include the order number and the email address you used to place your order. You will then receive a personalized link where you can specify the reason for the return. Once we receive your form, we will contact you immediately for further return instructions.
If you already have a customer account with us, you can simply log in here. Under the section “Orders” you can find the desired order and then click on “View”. From there, you can select “Submit Return Request”. Fill out the return form to let us know the reason for the return. You will then receive your label for the return.
Please note that the cost for a return from Germany 6.90 euros incl. VAT and, if applicable, will be automatically charged against the purchase amount.
We thank you for your cooperation and are looking forward to offering you a solution for your request as soon as possible.
Please note our shipping information and cancellation policy. You can also find more information in our FAQs.